Effective Date: 1st April, 2024

At Polymedica Dental and Medical Care, we strive to provide the highest quality dental and medical services. We value your trust and satisfaction. This Refund and Return Policy outlines the conditions under which refunds or returns may be applicable.

Refund Policy for Services

1. Non-Refundable Services

   • Fees paid for consultations, diagnostic services, or treatments are non-refundable once the service has been availed.
   • Partial treatments or incomplete procedures cannot be refunded.

2. Exceptional Circumstances
   Refunds may be considered in the following situations:

   • If a service is canceled by Polymedica Dental and Medical Care due to unforeseen circumstances.
   • If you prepay for a service and cancel at least 24 hours before the appointment.
   • Refunds in these cases will be processed within 7-10 business days after the request is approved.

Return Policy for Products

We may offer dental or medical products for your convenience. Please refer to the following terms for product returns:

1. Eligibility for Returns

   • Products must be unused, unopened, and in their original packaging.
   • Return requests must be made within 7 days of purchase.

2. Non-Returnable Products

   • Customized dental appliances such as retainers or dentures.
   • Products with hygiene seals removed or tampered with.
   • Items purchased on discount or clearance.

3. Return Process

   • Contact us via email or phone to initiate a return request.
   • Provide proof of purchase (receipt or invoice).
   • If approved, the product must be returned to our clinic at your own expense.

Refund Process for Products

• Refunds for eligible product returns will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued using the original payment method.

How to Request a Refund or Return

To request a refund or return, please contact us at:
Email: polymedica.dentalclinic@gmail.com
Phone: 097607 63416

Provide the following details:

• Your full name.
• Contact information.
• Receipt or invoice number.
• Reason for refund or return.

Conditions

• Refunds or returns are subject to the sole discretion of Polymedica Dental and Medical Care.
• We reserve the right to decline a refund or return if the terms and conditions outlined in this policy are not met.

Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on our website with the revised effective date.

By engaging with our services or purchasing our products, you agree to the terms outlined in this Refund and Return Policy.

For further assistance, please reach out to us at the contact information provided above.